Refund policy

Thank you for choosing Walking Hills. We truly appreciate your trust in our brand.

To ensure a smooth shopping experience, please review our Refund & Exchange Policy below:

• Items may be inspected before payment while the courier is present. Please take a moment to check your order carefully before completing your purchase.

• Refunds and exchanges are only accepted at the time of delivery, while the courier is still present. Once the courier leaves, we are unable to process refund or exchange requests.

• To be eligible for a refund or exchange, items must be returned in their original condition, unworn, unused, unwashed, with all original tags attached, and in their original packaging.

• We reserve the right to refuse any refund or exchange request if the returned item does not meet the conditions above.

Our goal is to ensure every customer receives the highest quality products and service. If you have any questions before placing your order, our team will be happy to assist you.

Thank you for being part of the Walking Hills community.